The Spark Of a New Era

Begins July 1

Introducing Ember Rewards

On July 1, Lucky North® Rewards becomes Ember Rewards—bringing more ways to earn, more flexibility, and more value every time you play.

This is just the beginning. Ember Rewards is designed to grow with new opportunities, new partnerships, new benefits, and enhanced experiences across your rewards journey.

Las Vegas Casino Partner

Palms Casino Resort

Palms Casino Resort is redefining Las Vegas as the first resort in the city fully owned and operated by a Native American tribe — and the experience is electric. With 766 modern rooms across two towers, Palms brings the heat with standout dining like Scotch 80 Prime, the beloved A.Y.C.E. Buffet, and Michelin starred Tim Ho Wan.

Voted Best U.S. Casino by USA Today readers two years straight, Palms delivers nonstop action on its expansive, redesigned casino floor — featuring refreshed slot and table game areas, deluxe high limit spaces, and the newly designed William Hill Sportsbook & Lounge. From timeless classics to the hottest new titles, it’s the ultimate place to play.

Beyond the gaming, Palms keeps the excitement going with Pearl Theater’s live entertainment, a vibrant pool oasis, Ghostbar’s iconic rooftop views, a luxury spa, and a 14 screen Brenden Theatre.

All Lucky North® Rewards members are eligible for discounted rates and resort fees, while Blaze and Phoenix members may enjoy complimentary stays.

Benefit Description By Tier

Spark Ignite Flame Blaze Phoenix
Palms Casino Resort
Palms Casino Resort
20% discounted room rates & 50% off resort fees
20% discounted room rates & 50% off resort fees
25% discounted room rates & 50% off resort fees
25% discounted room rates & 50% off resort fees
One annual complimentary 2-night stay
One annual complimentary 2-night stay
One annual complimentary 3-night stay
One annual complimentary 3-night stay

Palms Casino Resort Terms & Conditions: Must be 21 or older. Subject to availability. Subject to change with management approval. Must be or become a Club Serrano member. Must lodge to receive offers. Complimentary stay covers room, tax and resort fees and is valid once per tier cycle. Discounted room rates require minimum 2-night stay and receive 50% off resort fees. Cannot be combined with any other offer or promotion. See your Host or visit the Lucky North® Rewards desk for booking information.

How To Use Benefit

For discounted rates

Contact the Palms Casino Resort at 1-866-940-3361. Please have your Lucky North® Rewards account number and applicable offer code available.

Tier Offer Code
Spark CDNTB05
Ignite CDNTB04
Flame CDNTB03
Blaze CDNTB02
Phoenix CDNTB01

When speaking with the agent, indicate what property you are a member at by including the appropriate property prefix below in front of your account number. Example: For a member at Finger Lakes, you would state your account number as FLG followed by the account number.

Property account prefixes: Finger Lakes (FLG), Hamburg (HAM), Mardi Gras (MA), Wheeling (WI), Southland (SD), Gate City (GCC), Daytona/Orange City (DO).

Example: For a member at Finger Lakes, you would state your account number as FLG followed by the account number.

Reservations will require a valid credit card.

For complimentary stays

Please contact your host or visit the Lucky North® Rewards desk during your next visit.

Frequently Asked Questions

What happens to my account?

On July 1, your Lucky North® Rewards account becomes Ember Rewards automatically—same account, same points, same offers, same status.

Do I need to sign up again?

No sign-up needed. You’re already in.

Do I need a new card?

Your current card will still work and continue to earn. Want the new look? Pick up an Ember Rewards card after July 1.

Do I lose my tier status or points?

Not at all. Your tier status, point balance, and progress all carry over.

When will I see new benefits and features?

July 1 is the start. Ember Rewards will continue to roll out new ways to earn, new benefits, and new experiences over time.

What will my tier be?

Your Lucky North® Rewards tier will automatically transition to the tiers below, which have the exact same point thresholds to earn status.

Lucky North® Rewards Tier Ember Rewards Tier
Ruby Spark
Emerald Ignite
Sapphire Flame
Diamond Blaze
Black Diamond Phoenix

MORE WAYS TO EARN. NEW PARTNERSHIPS. 
NEW BENEFITS. ENHANCED EXPERIENCES.